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Service Contracts vs. Warranties

ServiceStation brings warranties and service contracts together under one roof — giving your customers crystal-clear coverage, while ensuring you capture every renewal, every time.

Warranty (Manufacturer)
  • Free coverage for a limited time
  • Provided directly by manufacturer
  • Covers defects & failures only
  • Non-renewable
warranties
Service Contract (Vendor/Third-Party)
  • Paid add-on, covers extended support
  • Offered by service provider/vendor
  • Covers repairs, replacements, labor
  • Renewable & customizable

The Secret to ServiceStation’s Exceptional Performance 

Centralized Contract Repository

No more scattered files or missing paperwork. ServiceStation provides a single, organized hub for every service contract and warranty you manage. Search, filter, and retrieve details instantly, from coverage dates to terms and conditions.

Service Level Agreement (SLA) Management

Set clear expectations and deliver on every promise. With ServiceStation, you can define response times, resolution targets, and performance metrics directly within contracts. Automated monitoring ensures you stay compliant with agreed SLAs, while real-time alerts help you address potential breaches before they impact customers.

Automated Alerts & Renewals

Never let a contract slip through the cracks again. Automated reminders keep you ahead of warranty expirations and service contract renewals. Proactively reach out to customers with upgrade or renewal options, turning timely notifications into steady recurring revenue.

Custom Coverage & Pricing 

Every customer is unique, and their contracts should be too. ServiceStation allows you to design flexible coverage, labor-only, parts-inclusive, preventive maintenance, or full-service packages. Add custom pricing tiers to match budgets and upsell confidently.

CLink Contracts to Assets

Make every contract meaningful by tying it directly to the assets or equipment it covers. Whether it’s a single unit or an entire fleet, ServiceStation connects service agreements with the corresponding records, giving technicians, managers, and customers crystal-clear accountability.

Seamless Invoicing & Payments

Transform contract renewals into a frictionless financial process. Generate professional invoices automatically, accept payments through multiple gateways, and track all transactions in real-time. With faster billing and fewer errors, your cash flow stays strong and predictable.

Why Service Contracts Matter More Than You Think?

Service contracts aren’t  just paperwork, they’re the foundation of trust, profitability, and long-term growth in your service business. With ServiceStation, you can transform contracts from static documents into powerful business tools; that drive customer retention and revenue.

Protect Your Revenue Stream

Don’t let opportunities slip away. Automated contract tracking ensures you never miss a renewal or upsell, keeping revenue predictable and recurring.

Strengthen Customer Relationships

Proactive coverage gives clients confidence that you’ll be there when they need you most. This reliability builds loyalty, increases repeat business, and fuels referrals.

Clarity Between Warranty and Service Coverage

No more awkward conversations or disputes. Clearly distinguish what’s covered under the manufacturer’s free warranty and what falls under paid service contracts. Transparency builds trust and professionalism.

Compliance and Accountability Made Simple

Tie every contract directly to assets and customers, ensuring complete traceability. From audits to service disputes, you’ll always have a clear record to back you up.

Hear Our Clients Talking

Client Photo Quote

With ServiceStation, everything is automated and crystal clear. Our customers love the transparency, and we’ve seen a 25% increase in contract renewals within months.

— M. Weber, Operations Director, AquaFlow Services

Frequently Asked Questions

A manufacturer’s warranty offers free coverage for a limited period, usually covering defects or failures only. A service contract, on the other hand, is a paid agreement from a service provider that extends coverage with repairs, replacements, and labor — often customizable and renewable. 

Absolutely. With ServiceStation, you can design flexible service contracts to match each customer’s needs. From labor-only to parts-inclusive or even full preventive maintenance packages, you can tailor both the coverage and the pricing tiers.

ServiceStation automatically tracks contract expiration dates and sends proactive reminders. You can set up auto-generated invoices, accept digital payments, and even upsell extended coverage — ensuring renewals never slip through the cracks.

Yes. Customers get secure access to their contract details through the client portal. They can check coverage terms, renewal dates, and service history, making the process completely transparent and hassle-free.
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Turn Every Contract Into  Guaranteed Revenue. Start Today! 

Unlock consistent, predictable income by transforming your service contracts into reliable revenue streams. With the right strategy and tools, every contract becomes an opportunity to secure ongoing value for your business.

Download the Service Contract Guide