Where Every Service Starts: Ticket Creation
As soon as the ticket is logged, a dedicated customer support executive retrieves the contact details and promptly contacts the customer to thoroughly understand the issue, inquiring about its nature, duration, and any other pertinent details.
Within three days of ticket submission, our system automatically assigns the most suitable technician to address the problem, guaranteeing a seamless transition from reporting to resolution and ensuring every step is meticulously managed for customer satisfaction.
